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Help Desk


Location / Address
30 Day Money Back Guarantee
How to Place an Order
Payment Options
Refund Processing


Location / Address
We are located in the beautiful islands of Hawaii, in downtown Honolulu. Our address:

The Tea Farm
P O Box 15241
Honolulu HI 96830


30 Day Money Back Guarantee
TheTeaFarm.comís products should meet or exceed your expectations. However, if you are not completely satisfied, even if itís because you donít like the taste or flavor of the tea you ordered, you can return the opened bag for a refund of the amount that is left over within 30 days on all purchases.

At TheTeaFarm.com no purchase is complete until you are satisfied. We are confident that upon receipt of your merchandise you will find that it matches your order exactly. However, if for any reason you decide not to keep your merchandise, you can return it to us within thirty (30) days of ship to date for the full purchase price or the amount of the left over (open bag) minus shipping and handling fees. If you find any errors committed on our part, we will gladly refund you the shipping and handling fees you paid.

Orders that are damaged by improper handling of product by customer may NOT be refunded or exchanged. Please include its proper documentation and return in its original box for a full refund of the purchase price (shipping, insurance and handling charges are not refundable).


How to Place an Order
To place an order through the TheTeaFarm.com website, follow these simple steps:
  • Click the "Add One To Cart" button on the pages displaying the products you want to purchase.
  • Adjust quantity if necessary on the Shopping Cart page, then click "Update" to view the modified total.
  • If you are not logged in, the next page will ask you to log in or use the form to create your account.
  • Enter your billing and shipping information on the Checkout page. If you've entered this information on another occasion, confirm that it's correct and make any necessary changes by either entering new information or visiting the "My Account" page prior to continuing. Then press the "Continue" button.
  • Review your order and select your shipping method, then click the "Continue" button.
  • Finally, review the order total and enter your credit card information. When you're satisfied that everything is correct, click the "Place Order" button. You will receive your order confirmation page after your credit card is confirmed. Your order is now complete.
  • You may check the status of your order by returning to TheTeaFarm.com and visiting the "My Account" page, and clicking on the "View Your Order History" link.
You can place your order, check the status of your order or review a past order, and get answers to any questions you may have about TheTeaFarm.com or our products by calling and leaving a message at 1-808-227-0838.


Payment Options
TheTeaFarm.com offers customers several credit card payment options.

We accept ONLY Visa, MasterCard, American Express and Discover.

You must provide us with a working phone number in order for us to contact you to confirm your order and in case of problems with your order.

Your browser and TheTeaFarm.com's secure server encrypt confidential information during transmission, ensuring that transactions stay private and protected. If any unauthorized use of your credit card occurs as a result of your credit card purchase from TheTeaFarm.com, simply notify your credit card provider in accordance with its reporting rules and procedures.


Refund Processing
All requests will be processed after our returns department inspects and verifies the problem with the order. Returns take approximately 7 to 10 business days to process upon receipt of the item.

If you have any questions, contact one of our customer service representatives through email at: return@theteafarm.com or call us at 1-808-227-0838.

Used tea or defective merchandise

At TheTeaFarm.com we are confident that you will be satisfied with your purchase, however, in the event that you receive a damaged or defective item please email us at return@theteafarm.com or call us at 1-808-227-0838 with your order number ready and a customer service representative will be happy to help you!

In a condition where you are not satisfied with the flavor or taste of the tea, please contact customer service through email at return@theteafarm.com or call us at 1-808-227-0838 with your order number ready and a customer service representative will be happy to help you!
More on TheTeaFarm.com
>> Sign Up For Our Newsletter & Win a $50 Gift Certificate! >> Learn More About the Benefits and Origins of Our Tea Products >> Order Gift Certificates Online
>> Invite Your Friends To Visit Us >> Shipping Information >> Learn All About Teas
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We accept Visa, MasterCard, American Express and Discover.